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1.6  CRM – Customers Services

¨            Customers database management like: marketing/sales/money data.

¨            Collecting relevant data of a singular customer from the ERP system.

¨            Receiving application/events/call center/complaints/clarification, etc.

¨            Supplying data to customer from organization’s resources.

¨            Transferring calls to the factor attended in the organization.

¨            Follow-up after calls/clarification and their handling till finalization.

¨            Coordinate handling, calls and other services to customer,

¨            Data and statistics analysis of all types of calls.

¨            Developing personal campaign to relevant customers.

¨            Saving data history of customers for long periods of time.

¨            Option to data receiving by the Internet.