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11. CRM and Field Service

                ¨       A CRM software integrated in the ERP.  

                ¨       Full customers on-line service.

                ¨       Warranty on products/appliances/equipment.

                ¨       Maintenance management and preventive maintenance.

                ¨       Maintenance instructions and time cards.

                ¨       Call center management.

                ¨       Service calls, technician’s laboratory.

                ¨       Service data history.

Modules:

      11.1 Service software  

      1.6 CRM-customers services